Thursday, August 23, 2018

Whistleblower as Guide


Whistleblower as Guide

Alan Lightman writes[1] that every culture has some concept of – and even longs for – the Absolute.  Religions succeed by offering Gods that are permanent, changelessness, and perfect.  They can anchor us and guide us through our temporary lives, he says.  One Absolute that has emerged over the past 50 years is the whistleblower.

Not all whistleblowers are such inspiring guides.  Some seem mundane.  They disclose wrongs that injured them personally.  Maybe their employers refused to pay them[2].  Or they were denied overtime pay they deserved[3].   They were placed in unsafe work situations by indifferent bosses[4].  They were denied pay increases because of racial or sexual discrimination[5].  These individuals need courage to stand up against unfair treatment, but their primary response is practical more than moral.

Federal and state false claims acts (FCA) created another class of whistleblower.  Here, insiders witness companies cheat the government and sue to recover the amounts stolen.  The businesses may have put people at risk so they could increase their profits.  Sometimes they improperly marketed medications[6], or they provided unnecessary medical procedures[7], ineffective educational services[8], or unwanted financial products[9]. 

Unlike the first group of whistleblowers, these were not personally injured by the companies.  FCA laws gave them their chance for a rich payoff by correcting the wrongs.  They earn moral praise because they defend those whose rights were battered by the companies.  But FCA suits are at their core business decisions by plaintiff and government attorneys who calculate whether to participate in the suits.

The purely moral whistleblower is one without a strong personal interest.  She is not motivated by greed or revenge.  Spurred by her conscience, she makes her disclosures in good faith.  She understands that blowing the whistle violates expectations of loyalty to her colleagues and employer, but she honors a higher moral value.

It’s these brave soldiers who capture the cultural imagination.  Take the 10 famous whistleblowers highlighted by Politico in 2013.  They were not in it for money or spite.  They stood up against corruption, deception, and threats to public health. After the Politico piece came Edward Snowden, a feature in articles, books and films, out there defending our constitutional rights. 

Eric Ben-Artzi fought Deutsche Bank which he claimed had issued false and misleading financial statements during the economic crisis.  His financial stake made him less than a purely moral actor when he filed an FCA suit against the bank.  The lawsuit was successful.  But Ben-Artzi earned serious attention when he turned down his 50% share of the $16.5 million reward.  He had a nobler goal in mind: the bank executives themselves should be held responsible.

These moral whistleblowers are new Absolutes.  They seem to be perfect guides for dealing with a messy, even dirty, world.  They also pursue an Absolute.  They have faith in the law and believe others do as well.

Consider Kevin Simmonds.  Simmonds became Director of the English Program at Intercultural Institute of California in March 2007.  After losing money in 2006 and 2007, IIC did fine financially in 2008.  Then came the recession.  It lost $112K in 2009 and another $80K in 2010.  Since most students at this ESL school were foreign-born, visas were a continuing issue.  With declining enrollment, the school didn’t need to lose more students to visa problems.  His bosses subtly urged him not to be such a stickler for rules.  He tried to stay on the right side of the law by objecting to missing visas.  He was fired in June 2010.

IIC claimed he was fired for budget reasons.  The California Department of Industrial Relations (DIR), which received his whistleblower complaint, believed them.  It concluded the loss in 2010 was proof even though IIC lost more money in 2009.  It accepted that Simmonds’ position was eliminated even though his replacement was hired days after his termination.  It rejected Simmonds belief that his bosses’ ambiguous directions were code for “ignore the visa regs.”  It mocked the alleged scope of the problem.  IIC had lost far more enrollment from the recession than they might have from visa problems, it said.

Like Simmonds, I alleged legal misdeeds by HomeFirst Services of Santa Clara County.  None of them really affected me personally although, as an officer of HomeFirst, I shared responsibility for complying with the law.  Like Simmonds and other whistleblowers, I supposed that the violations I identified were meaningful and the laws were absolute.

It turned out the rules were not as firm as I thought.  The Department of Justice said it doesn’t like to punish companies that do good.  The City of San Jose simply forgave the wrong, and the County of Santa Clara ignored the violation.  The DIR decided that the violations were not new enough for its taste.  It accepted HomeFirst’s statement that my allegations were unsupported.  So it rejected my whistleblower complaint.

Lightman, an astrophysicist, observes that many past Absolutes in science have been scrapped.  The geocentric universe, indestructible atoms, and absolute space and time were once accepted as true.   Further investigation disproved them all. The Absolute status of the whistleblower also falls away under close inspection.

Her moral motivations come late in the process, as icing on the emotional cake.  Her evidence is almost always ambiguous.  For this reason, the settlements on FCA suits, including Ben-Artzi’s, usually end without the company admitting any guilt.  These white collar crimes are just difficult to prove.

Even more, the laws fail us.  They are far from permanent and changeless.  They provide no anchor.   Instead they seem to be ignored or negotiated away by powers greater than us.

As Lightman describes the progress of science, this creation and destruction of Absolutes is vital.  Knowledge cannot expand in any other way.  It is not as clear that our loss of the whistleblower Absolute leads to a new understanding, a new anchor.  I like to think it does, but I’m just not sure.  Maybe the best we can hope for is an acceptance that we are not the steady center of anyone’s universe[10].



[1] Lightman, Alan. Searching for Stars on an Island in Maine.  New York: Pantheon Books.  2018.
[2] For example, Immaculata Luzzi
[3] For example, Jose Ernesto Vazquez
[4] For example, Stephanie Mills
[5] For example, Pamela Syed
[6] For example, AstroZeneca
[7] For example, South Miami Hospital
[8] For example, ITT Technical Institutes
[9] For example, Wells Fargo
[10] Cf. Tyson, Neil deGrasse.  Astrophysics for People in a Hurry.  New York: W.W. Norton & Company.  2017.

Thursday, August 2, 2018

Tribalism and Whistleblowing


Tribalism and Whistleblowing

America’s plunge into tribalism is evident.  Amy Chau devotes a recent book to Political Tribes.  The NY Times’ David Brooks discusses tribes at nearly every opportunity.  There are others[1]. 

But these are not tribes as we’ve known them in the past.  The Seminole tribe, for example.  They formed in Florida in the 1700s.  They had territory, chiefs, particular languages, and a unique culture.  Then they lost out to white settlers and their government.

The tribes that Chau, Brooks, and many others talk about are just people who don’t see eye to eye on things.  They might be divided by sex, age, religion, race, or ethnicity.  One might follow Bernie and the other Hillary.  One might like Starbucks and the other Peet’s.  Their views differ, and they can’t really talk about it.  A negotiated agreement isn’t in the cards.  The two sides are at odds the way a whistleblower and his management are.

The San Diego Unified School District hired Michael Gurrieri in March 2014 to work as an internal investigator in its Quality Assurance Office.  Already an experienced investigator, he’d been working in law enforcement for more than 8 years.

In May he was handed a parents’ complaint that their kindergarten boy had been sexually assaulted by a classmate a year earlier.  Guirrieri found that the school principal Bruce Ferguson had failed to respond properly to this and other incidents of sexual harassment.  In addition, allegations emerged that Ferguson abused alcohol during the day and was generally negligent in performing his duties.

After Gurrieri submitted his report, his bosses directed him remove references to some of the sexual harassment/assault incidents and to Ferguson’s negligence and misconduct.  He refused.  After some debate, his bosses presented an abbreviated report to the student’s parents.  Ferguson escaped discipline.  Unsatisfied with the resolution, the parents sued the district, which eventually settled their case.

Gurrieri also found other things to complain about.  There was a high school coach who verbally and physically abused students but went undisciplined.  Complaints from minorities received biased treatment.  District investigative policies and procedures were weak.  Other operations and management of the district needed improvement.  By October 2014, his boss had enough and gave him a negative performance review.  The district fired him in November.

In April 2015, he filed complaints with the district board of education and SDUSD, as required by law.  He also filed complaints with the California State Personnel Board, the California Labor and Workforce Development Agency, and local police departments.  None of his charges of retaliation, improper government activities and legal violations helped him.

That is probably no surprise.  He’s not part of the government tribe.  The California State Auditor reports annually on disclosures of possible improper activities by state employees and agencies.  According to its July 2018 report, it received 1,331 calls about suspected wrongdoing during the preceding year.  That year, 15 employees were disciplined following investigations.  In the six years leading up to June 2018, 8,582 complaints were submitted, and just 53 resulted in discipline for any state employee[2].  We’re not talking peers in a group here.  We’re talking distinct tribes of complainers and authority.

Once I started making my complaints against HomeFirst Services of Santa Clara County, I found a lot.  In defense of its retaliation against me, HomeFirst whined that each time they tried to fix one issue, I’d present another.  Even more annoying, it said, I always thought my view of the problem was right.  Their explanations and requests for more analysis were never justified in my mind.  It was like we weren’t on the same team, or tribe, at all.

I like Gurrieri because he seems familiar – he, too, was a serial complainer, sure he was right.  It’s hard to know exactly when he decided the SDUSD was too screwed up to trust, but after six months he was clearly there.  He was certain Ferguson deserved to be disciplined.  SDUSD was just as certain he was wrong.  No one covered up any wrongdoing, SDUSD claimed.  Like me, Gurrieri was fired for his poor job performance.  That is the most popular company defense[3] against charges of retaliation.

He sued the school district after authorities denied his complaints.  Three years later a jury soundly rejected his claim that he exposed illegal cover-ups of wrongdoing by Ferguson.  A future retrial may decide whether the district retaliated against Gurrieri for whistleblowing. 

Following the loss, his attorney bragged, “The primary goal [of the trial] was to expose what was going on.  He accomplished that.  We will re-try the case and more people will learn about it and things may change at the district.”  That’s putting lipstick thick on the pig.

The Seminole, too, were impotent in dealing with the government.  An 1823 treaty moved them from 24 million acres to 100,000 acres in Florida.  Then an 1832 treaty forced them from their historical home to a patch of land – now 400,000 largely unproductive acres – in Oklahoma.

When competing tribes battle, each expects to dictate terms to the other, but just one wins.  The Seminole lost.  Like most whistleblowers, I lost.  I hope my pessimism about Gurrieri’s chances is proved wrong. 


[1] For example, “A Liberal Defense of Tribalism” in Foreign Policy, a speech on “The Age of Outrage” by social psychologist Jonathon Haidt, “The Tribalism of Truth” in Scientific American,  and “Tribalism Triumphs in America” by The Washington Post’s Michael Gerson.
[2] The California State Auditor reports can be found here.  My summary of reports since 2012 can be found here.
[3] 44% of the companies identified in the State of California determination letters in 2016 claimed the complainants were fired for poor performance.